General questions about our online shop
Is it possible to place an order by phone?
Telephone orders can be placed for existing customers who have already ordered on Powerpay.
We can enter an order in the system for every customer who pays in advance.
We cannot process orders with the payment method credit card, Paypal, Twint - or other payment methods where card details or a code must be entered
How long does the delivery time take?
Items that are immediately available are dispatched within 24 hours on weekdays.
If you order items that indicate a delivery period, they will be dispatched immediately after delivery.
For orders with stock and order items, you have the option of selecting partial delivery. In this case, the stock items will be dispatched immediately and you will receive the second parcel once the goods have been received.
If you do not select partial delivery, the entire order will be dispatched as soon as all items are available.
If you do not select partial delivery, the entire order will be dispatched as soon as all items are available.
Can the ordered goods also be collected from the shop? (Click and Collect)
Yes, as soon as the goods are ready for collection, we will inform you by e-mail.
The goods can be collected during our shop opening hours.
Questions and answers by topic
Online Pet Shop
Pet Shop Zoo Roco AG
Swiss pet shop (pet supplies) for pets / small animals since 1988
In the online pet shop (since 1999) of Zoo Roco AG (since 1988), your Swiss specialist for pet supplies (pet supplies / pet accessories) such as pet food (pet food / pet food) and pet accessories (pet accessories / pet accessories), you will find everything for your pet / pets.
We wish you a pleasant surfing through the Zoo Roco shopping worlds from our pet shop.
Your Zoo Roco Team