Shipping & payment

We deliver exclusively to Switzerland and Liechtenstein.

Orders are usually dispatched promptly, provided all items are in stock. Dispatch may be delayed for items with a delivery lead time, special orders or delivery bottlenecks.

Depending on the order and customer group, the following payment methods are available in the online shop: Prepayment

Zoo Roco AG may require new customers to pay in advance.

For standard deliveries up to 30 kg, we charge a shipping fee of CHF 9.90, unless otherwise stated in the online shop.

Additional shipping or delivery charges may apply for heavy, bulky or particularly complex items. These will be shown before the order is completed.

If the customer requests an additional partial shipment, an additional shipping charge of CHF 9.90 may be applied.

Large, heavy or bulky items, particularly terrariums and aquariums, can be delivered by a haulage contractor. Unless otherwise agreed, delivery to the kerbside. Further transport from the kerbside, for example into the home or to upper floors, must be arranged by the customer.

In the case of terrariums, aquariums or other glassware, customers must inspect the goods for visible damage or broken glass upon delivery and in the presence of the driver.

Frozen food is dispatched exclusively via overnight express . The delivery date will be agreed in advance in writing. The customer must be present on the agreed delivery date or arrange for a suitable person to receive the delivery. If frozen food cannot be delivered or accepted on the agreed delivery date for reasons attributable to the customer, it will be charged in full. In this case, returns, refunds or replacement deliveries are excluded, to the extent permitted by law.

Zoo Roco AG generally does not ship live animals. Exceptions may include invertebrates, particularly feed animals, provided these are explicitly offered for shipping in the online shop.