Return & Exchange
Items that do not fit or are not suitable can be exchanged or returned within 14 days in their original packaging and in an unused condition. The costs of return postage must always be borne by the customer.
If the return period of 14 days is exceeded, the customer will be charged 20% of the value of the goods or at least CHF 20 and the effective postage costs.
No returns are possible for:
Books, DVDs and software
If a customer nevertheless returns such goods, the actual postage costs incurred plus a processing surcharge of Fr. 20.00 will be charged for repeat delivery. This amount must be transferred in advance.
No credit will be allowed.
For goods that have a transport surcharge (shown in the description), this amount must also be paid by the buyer.
For returns, a flat rate of Fr. 5.00 will be charged for processing.
The processing fee will be waived in the case of exchanges when a new order is placed for a replacement product (other size).
If a customer sends the entire order back, the actual postage costs incurred, according to weight, and a processing fee of Fr. 5.00 will be charged.
If an item does not fit in the given size, it can be returned.
A new order must be completed in the online shop for the replacement item
In the case of returns that are linked to a new order for a product that fits, no processing fee will be charged.
Complaints can only be made within 7 days of receipt of the goods.